RETURNING GOODS via THE POST OFFICE
We strongly recommend you liaise with your Post Office to obtain the correct cover when returning goods as we cannot accept responsibility for parcels lost in transit. For peace of mind we would advise you to return the goods on a “signed for service”.
RETURNING GOODS
For all returns (with the exception of larger items e.g. furniture), you will be required to arrange and pay for the return of the products to us. We will only refund the cost of postage where the item returned is faulty.
To return products to us, please complete the returns form enclosed with your order. Clearly indicate whether you would like a refund or exchange, enclose this information in the original packaging and return to the address on your documentation.
We regret we cannot refund postage unless the goods are faulty.
If you are not entirely delighted with the products that you have chosen, please return them to us within 7 days of receipt of your goods. We will be more than happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging.
We will not refund the postage and packing costs.
Please follow the returns instructions enclosed with your order.
When returning goods ordered from the online shop, please quote your WorldPay transaction id which can be found on your order confirmation e.g. WorldPay transaction ID: 123456789.
You can find your transaction id on the transaction confirmation emailed to you after you placed your order.
Collection may be arranged by us for heavier items (i.e. furniture). Please contact us in order to arrange collection.
In the interest of hygiene we are unable to offer a refund or exchange on toiletries, cosmetics, undergarments, jewellery for piercing, customer own fabric orders, any duvet or pillow products once opened, unless the product is faulty. This does not affect your statutory rights.
EXCHANGING GOODS
If exchanging goods whereby the replacement item costs less than the one you have returned, you will be refunded the difference.
When exchanging goods and the new purchase costs more than your original purchase an additional payment is required. The balance (no cash) can either be included with the returned goods and new purchase details or one of our operators will contact you on receipt of your returned goods to obtain the payment balance.
WHAT DO I DO IF I ORDERED THE WRONG PRODUCT
Please return it to us within 7 days. Returned goods must be unused, in a saleable condition and in their original packaging with all labels etc still attached. Once we have received the goods, we will arrange to either refund you or replace the goods, whichever you prefer. You will be required to pay postage and packaging for any replacement items despatched.
WHAT CANNOT BE RETURNED
In the interest of hygiene we are unable to offer a refund or exchange on toiletries, cosmetics, undergarments, jewellery for piercing, customer own fabric orders, any duvet or pillow products once opened, unless the product is faulty. This does not affect your statutory rights.
WHO PAYS THE POSTAGE ON RETURNED ITEMS
If you are returning goods because they are unsuitable, you are required to pay the return postage cost. The cost of postage for returning unwanted goods will not be reimbursed. We will refund postage if goods are found to be faulty or in the unlikely event you receive incorrect item/s.
When returning items you are strongly recommended to obtain adequate cover and proof of posting. Refunds will only be given on the receipt of the returned goods. We cannot accept responsibility for goods lost in transit.
WHEN SHOULD I EXPECT MY REFUND
We normally process refunds within 5 working days of receipt, but please allow up to 30 days for receipt of your refund. Please note your service provider may take upto 28 working days to process the refund back to your account
WHAT HAPPENS IF THERE IS NO STOCK OF THE REPLACEMENT ITEM
We will hold your payment and order and despatch as soon as the stock arrives. If a further delay is expected we will notify you via email when stock is due. If you prefer, we can refund your card and you can re-order when new stock arrives. We will notify you via email that stock has arrived and you will be required to place your order again. Please note that customers who have not opted for the refund will take preference with any new stock.
WHAT DO I DO IF AN ITEM IS FAULTY WHEN IT IS DELIVERED
Please return it to us within 7 days and we will either replace the goods or, if you prefer, we will issue a full refund. When returning goods we strongly recommend you obtain the correct cover from your Post Office, we cannot accept responsibility for goods lost in transit.
CAN I RETURN AN UNWANTED GIFT
Refunds for items bought as a gift can only be given to the original purchaser. However, we can exchange your gift for goods of the same value.
CAN I CANCEL MY ORDER
You can cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel, any payments made by you will be refunded within 28 days. This is with the exception of customer own material orders.
STATUTORY RIGHTS
None of this information affects your statutory rights. We are an established UK based company, subject to UK consumer law so shopping with IPC Media is completely safe.